Privacy and Security Statement

YOUR PRIVACY - OUR PROMISE

 

Any personal data you give us will be used for 1 or more of the following purposes: to send a brochure, fulfil an enquiry, make a booking with a hotel, send you appropriate marketing offers. It will then be stored securely on our database. We promise to only send you relevant and timely marketing communications and we will give you the opportunity to decline to receive some or all of these communications every time we send them. Please see below for more information and if you wish you can Opt-out here to receiving further communications. Please allow us up to one month to process all data regarding your opt out.

PIED BULL CHESTER LIMITED - CONTROLLER OF YOUR PERSONAL DATA

 

 In order to process your booking request we need to collect certain personal details from you. These details will include, where applicable, your name and contact details and those of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs. Credit or debit card details collected on our site are transferred via an encrypted secure link to our Credit Card Merchant account for processing. At no point do we store your full credit card details on any of our systems or databases. Your debit/Credit card payment is processed via Guestline for more information click here

 

STORAGE OF YOUR PERSONAL DATA

 

We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to). 

 

 

In the event that we are subject to a change of ownership or corporate structure, we may need to disclose your personal data to persons who need to know in order for the transaction to proceed.

YOUR DECISION TO OPT OUT

 

If you do not want us to do any or all of these things, please Opt-out here. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing or in any other approved manner. However please allow up to one month for us to process all data regarding your privacy choices. Opting out does not apply to service messages such as booking confirmation emails and statements. 

 

If you do not opt-out, in all future contact with you in marketing mailings, phone and SMS marketing or via e-mail marketing we will give you the opportunity to decline to receive further mailings. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. 

 

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately. 

 

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement. We would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

USING OUR WEBSITE

 

You can visit our website without telling us who you are or revealing any information about yourself. We measure and analyse non-identifying, aggregate usage data in order to administer the site, and to constantly improve the quality of our service and site performance. 

 

We may use the personal information you provide, or which we collect via this website, for the purpose of providing more relevant content to you. 

 

We also work with third parties to evaluate the effectiveness of our advertising and promotions on other websites.